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Shipping Policy

At Say Less Sip More, we aim to ensure your gifts arrive safely and on time. Below is our detailed shipping policy:

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1. Shipping Destinations

We ship to the UK and selected international locations. International shipping options will be displayed at checkout based on your location.

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2. Processing Time

  • Every mug is printed to order, which usually takes a few business days (typically 2-5) before dispatch.

  • Customised or personalised items may require additional processing time, which will be communicated at the time of purchase.

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3. Shipping Methods & Rates

  • Standard Shipping (UK): Delivered in 3-5 business days after dispatch.

  • Free UK delivery on orders over £24. Orders under £24 cost £3.95 to deliver.

  • International Shipping: Delivery times and costs for international orders vary by destination and will be calculated at checkout.

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4. Tracking Information

Once your order is dispatched, you will receive a shipping confirmation email, including tracking details (where applicable). Please note that not all shipping options include tracking.

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5. Shipping Costs

  • Shipping costs are determined based on the size and weight of the order, as well as the shipping destination.

  • All shipping costs will be displayed at checkout before completing your order.

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6. International Shipping

For orders outside of the UK:

  • Delivery times vary by location.

  • Customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in the shipping fees.

  • Please check with your local customs office for further information regarding import regulations.

 

7. Delivery Delays

While we strive to meet the estimated delivery times, external factors such as weather, postal delays, or customs clearance can cause delays. If your order has not arrived within the expected time frame, please contact us, and we will assist you in locating your package.

 

8. Undelivered or Lost Packages

If your package is lost or undelivered, please email us at hellogoingwild@gmail.com and we will work with the courier to resolve it. We cannot be held responsible for items lost because of incorrect delivery details entered at checkout.

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9. Damaged in Transit

If your mug arrives damaged, chipped or misprinted, email us at hellogoingwild@gmail.com within 30 days of delivery with a photo, and we will send a free replacement or give you a full refund. You don't need to send the damaged mug back.

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Thank you for choosing Say Less Sip More. We appreciate you trusting us with your gifts!

10. Returns & Cancellations

Changed your mind? You have 14 days from the day you receive your order to cancel it for any reason. Just email us at hellogoingwild@gmail.com within those 14 days to let us know, then post the mug back to us, unused and in its original packaging, within a further 14 days. Return postage is paid by you, unless the item is faulty or damaged.

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Once we receive the mug back (or proof that you've posted it), we'll refund you in full, including the original standard delivery charge, within 14 days, using the same payment method you paid with.

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Faulty, damaged or misprinted? Email us a photo within 30 days of delivery and we'll send a free replacement or a full refund. You don't need to send it back. This doesn't affect your statutory rights.

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